Here at DogShockCollars.com we provide our customers with the best support in the industry. We will handle all warranty and guarantee claims directly. If you are not happy with any product, within 30 days of purchase, simply contact us through our contact form and we will provide a refund, exchange or replacement free of charge.
To return or exchange your product please do the following:
- Open a claim by selecting “Return Item” on our Contact Us form. A claims representative will be in touch with you assist your through the process of returning your product and receiving your refund, exchange or replacement.
- You may return or exchange your product up to 30 days from the date you purchased your product. After 30 days refunds are not permitted.
- You are responsible for shipping, with tracking to DogShockCollars.com, and for the costs associated with that shipment. Shipping and handling costs are non-refundable.